TERMS & CONDITIONS
Below are the terms & conditions in relation to our tuition service. Please read them carefully. The terms and conditions are subject to change and any changes will be put in writing.
Terms & Conditions
1.
We are kind, patient and always willing to adapt our teaching strategies to every student’s individual needs.
2.
We take mour teaching and musical activities very seriously and expect students to take them seriously too by putting in the required practice time to allow for steady progression.
3.
We do encourage the taking of exams, however this is not mandatory - learning can be for fun and professional development.
4.
We are always prompt with our timing and expect students to be the same. If they come to the studio, they are expected to arrive for the start of their lesson. If the lesson is conducted virtually then we expect the student to be punctual when logging in and prepared.
5.
We will always try to give at least 24 hours notice if we have to cancel a lesson and expect students to follow the cancellation policy (see below) as well.
6.
We ask that, where possible, students keep the same lesson time/day each week, otherwise it may be difficult to change due to clashes with other students.
7.
All teachers are professional and qualified and have an up-to-date enhanced DBS certificate. Proof is available on request.
8.
Lessons are billed in advance monthly. We're aware that some people need to wait for pay day but we ask that all payments (irrespective of when your first lesson of the month is) are made by the 2nd of the month. An automatic reminder will be sent out on the 1st of the month to those payments outstanding.
Cancellations
1.
For individual lessons, cancellations must be made more than 24 hours in advance. Any cancellations made within 24 hours will be lost and still charged.
2.
For block bookings, we ask that any expected cancellations (e.g. holiday or appointments) be made at the time of booking so you will not be billed for these lessons. Any cancellations or changes made mid-block are subject to the individual lesson cancellation policy as stated above.
3.
Should students wish to stop lessons altogether, we ask for 2 weeks notice (or to the end of a block). These 2 weeks will be treated like normal lessons so will be chargeable whether you attend or not. For students who have booked blocks, they are expected to finish the block and if attendance is missing, no refund will be given.